After-Sales Service
After-Sales Service
Integrity and Customer-Centric Commitment
At Sonysview, we prioritize customer satisfaction and uphold a service philosophy centered on integrity and reliability. Our dedicated after-sales team is committed to assisting you with any issues related to our products, ensuring a seamless and efficient resolution process.
After-Sales Service Policy
- Spare Parts and Maintenance Packages Sonysview provides a dedicated spare parts allowance based on the total order value. Additionally, every shipment includes comprehensive Maintenance Packages tailored to your needs, ensuring smooth operation of our products.
- Warranty Period The standard warranty period begins on the delivery date and lasts for 1 year. For issues reported beyond the warranty period, assistance will be provided based on an evaluation of the specific situation.
- Case Tracking System Each reported issue will be assigned a unique case ID for tracking and monitoring. Clients can use this ID to inquire about the status of their case by contacting our after-sales technical support team.
- Reporting Issues To report a quality issue, please provide the product’s serial number along with relevant evidence, such as photos or videos. After a thorough inspection and diagnosis by Sonysview, required parts will be supplied promptly and will not count against the original spare parts allowance.
- Processing Time All reported cases will be addressed and processed within 7 working days to ensure a timely resolution.
- Special Agreements Any specific terms outlined in project contracts will be honored and managed accordingly.
Need Assistance?
If you have questions about this policy or require support, please contact us:
info@sonysview.com
We are here to help and look forward to providing you with exceptional service.